Shipping & Delivery

Thank you for shopping with Vividshire. This Shipping & Delivery Policy provides details on how we handle the shipping of orders and the delivery process to ensure a smooth experience for our customers.

1. Shipping Locations

Vividshire currently ships to the following regions:

• Domestic Shipping: [List countries/regions, e.g., USA, Canada, UK]
• International Shipping: [List countries/regions, if applicable]

If your location is not listed, please contact us at [Insert Contact Email] to check if we can ship to your area.

2. Processing Time

Order Processing: All orders are processed within [X] business days (excluding weekends and holidays). You will receive an email confirmation once your order is being processed and another notification when it has shipped.

Shipping Delays: In the event of a high volume of orders, shipments may be delayed. We will notify you of any significant delays.

3. Shipping Methods and Costs

Standard Shipping: Orders are typically delivered within [X] to [X] business days after shipment, depending on your location.

Express Shipping: Express delivery options are available for an additional fee. Estimated delivery time for express shipping is [X] to [X] business days.

Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout, based on the destination, weight, and shipping method chosen.

4. Free Shipping

Vividshire offers Free Shipping on orders over [X] [Currency], available for [domestic/international] orders. This offer may be subject to specific terms and exclusions, which will be detailed at checkout.

5. Delivery Timeframes

Estimated delivery time depends on your location:

• Domestic Orders: [X] to [X] business days.
• International Orders: [X] to [X] business days, depending on customs processing and other external factors.

Please note, these timeframes are estimates and do not account for unforeseen delays such as weather conditions, customs delays, or postal strikes.

6. Shipment Tracking

Once your order is shipped, you will receive a shipment confirmation email with a tracking number.

You can track your shipment by visiting the carrier’s website and entering your tracking number.

For any questions about your shipment’s status, please contact us at info@vividshire.co.uk.

7. Customs, Duties, and Taxes (For International Orders)

Customs Fees: For international orders, customs fees and import taxes may apply. Vividshire is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delays Due to Customs: Customs clearance may cause delays in the delivery process. We recommend contacting your local customs office for more information about import policies.

8. Address Errors

Incorrect Shipping Information: Please ensure all shipping details are accurate. Vividshire is not responsible for delayed or undelivered packages due to incorrect shipping addresses provided at checkout.

Undeliverable Packages: If a package is returned to us due to an incorrect address, you may be required to pay additional shipping fees to have the item reshipped.

9. Lost, Stolen, or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package, but Vividshire is not responsible for lost or stolen packages once they are marked as delivered by the carrier.

Damaged Packages: If you receive an item that has been damaged during shipping, please contact us within [X] days of receiving your order, and include photos of the damaged item and packaging. We will work with you to resolve the issue.

10. Signature Requirements

Certain high-value orders may require a signature upon delivery for security reasons. If no one is available to sign for the package, a notice will be left with instructions on how to arrange for re-delivery or collection from a local depot.

11. Delivery Exceptions

PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or military APO/FPO addresses at this time.

Remote Areas: Deliveries to remote or rural areas may experience longer delivery times.

12. Changes to This Shipping & Delivery Policy

Vividshire reserves the right to update this policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically for updates.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

• By email: info@vividshire.co.uk
• By visiting this page on our website: https://vividshire.co.uk/